Privacy Policy.

1. Who we are

Company

SmartKeeper Co., Ltd.

Address

70 Dusan-ro, Geumcheon-gu, Seoul, Republic of Korea

Contact

sales@smartkeeper.net · +82-2-554-9099

2. Information we collect

Inquiry form (required)

Name, email, inquiry type, purchase type, message

Inquiry form (optional)

Company, phone, product of interest

Collected automatically

IP address, browser information (user agent), country, date and time of submission

Chatbot

The questions you type (we do not ask for your name or contact details)

Analytics (Google Analytics)

Pages viewed, time on site, referring site, device and browser information, approximate location (country/city), cookie identifiers

3. How we use it

• To receive, review and reply to your inquiry and to provide product and quotation information
• To answer chatbot questions and improve answer quality
• To understand how the website is used and improve it (Google Analytics)
• To prevent abuse such as automated submissions

We do not sell your personal information and do not use it for advertising.

4. Service providers and international transfers

We use the following service providers to run the website. Your information may be processed outside your country.

Railway Corporation (USA)

Database hosting and backups — stored in Singapore (backups in the Netherlands)

Cloudflare, Inc. (USA)

Website hosting — access logs

Resend (USA)

Sending inquiry notification emails

Anthropic, PBC (USA)

Generating chatbot answers — the questions you type

Google LLC (USA)

Website analytics (Google Tag Manager and Google Analytics)

Google collects analytics information about your visit through cookies on this website, as described in section 7. No other third party collects personal information about you through this website.

5. Retention

Inquiry information is kept for [period — to be confirmed] after your inquiry is resolved and then deleted. Database backups are deleted automatically 30 days after they are created.

6. Your rights

You may ask to access, correct or delete your personal information, or ask us to stop processing it, by emailing sales@smartkeeper.net. We will respond without undue delay.

7. Cookies and Do Not Track

We use Google Tag Manager and Google Analytics to measure how the website is used. These set analytics cookies (such as _ga). We do not use them for advertising and do not use Google advertising personalization features.

Visitors in the EEA, the UK and Switzerland are asked for consent before analytics cookies are used. Anyone can turn analytics cookies off at any time with "Cookie settings" at the bottom of every page, by blocking cookies in the browser, or with the Google Analytics opt-out add-on (tools.google.com/dlpage/gaoptout).

We also use browser storage (localStorage) to remember pop-up "do not show again" choices, your cookie setting, and 3D viewer settings.

The website does not currently respond to browser "Do Not Track" signals; use "Cookie settings" to turn off analytics instead.

8. Security

We use encrypted connections (HTTPS), restrict administrator access, store administrator passwords in hashed form, keep administrator activity logs, and back up the database daily.

9. Changes to this policy

We will post any changes on this page and update the effective date.